Check out our frequently asked questions.
Before Booking
+ What is Shanghai Hotel Massage?
Shanghai hotel massage means we come to your hotel room to provide massage services. We are an outcall-only service..
+ Do you offer a massage place?
No, we do not offer any place, as it is not in line with the purpose of our founding.
+ Can I choose a therapist by photo?
No, we do not share photos for privacy and security reasons. You can choose a male or female therapist, but you cannot select a specific therapist by photo.
Multiple bookings may arrive at the same time, and our therapists can’t stop working to wait for individual choices. Our work is busy, with bookings often coming in suddenly. It’s not feasible to wait idly for one person.
Everything has a cost, including our customer service and therapists, so we don’t have time for people seeking a zero-cost option.
Booking
+ How do I book a massage?
You can book through our Online Booking or by Phone, providing your details and preferred time.
Please ensure the information is complete and correct. False information will make it harder for us to contact you, and we won’t spend much time trying to contact you.
+ What info do I need to provide?
Please check into the hotel first. Then, kindly share the hotel telephone number, room number, your full name, and mobile phone number.
Since some chain hotels have the same name, the unique telephone number helps us find your location more quickly.
+ Why do you need my name & room number?
We need the full name of the person who checked into the hotel and the correct room number so our therapists can visit your room. Without this information, the hotel might not allow visitors.
Please understand, we are not concerned with who you are, even if you are a celebrity. Our only concern is making sure your appointment goes smoothly. We do not handle personal details or anything unrelated to our service. Thank you for understanding.
+ Is there a minimum booking time?
Yes, the minimum booking time is 1 hour, with the option to extend in 30-minute increments after the first hour.
+ What if I need to add or decrease hours?
You can usually extend your massage time if our therapist is available to stay longer.
To decrease or cancel, please check our corporate massage policies and give us enough notice.
+ Can I share a service with friends?
No, you cannot share a single session.
If you want massages for you and a friend or partner, you can book through us or request two therapists. You can choose the same treatment or different ones.
If there is not enough space for two massage tables, you can book two back-to-back sessions with the same therapist.
Arrive
+ How long will it take to arrive?
Once we have the needed information, we usually arrive at your hotel in about 30 minutes. During busy times or rush hour, it might take 40 minutes or a bit longer.
For hotels far from city center, such as Pudong Airport, it could take an hour or more.
+ Do I need to pick up the therapist?
Yes, usually you need to meet the therapist downstairs because hotels often require room keys to use the elevator.
The therapist will contact you upon arrival to arrange where to meet, such as in the lobby or near the elevator, depending on the hotel’s conditions.
At midnight, some hotels may need you to meet the therapist outside.
+ What if I don’t like the therapist?
You can request to send the therapist back, but only before the service starts. You will need to pay a round taxi fee (RMB 100 for downtown, or more depending on distance).
Please be aware that this may waste both our time and your money, so we recommend confirming your appointment carefully.
+ Can the therapists come to my hotel at midnight?
Yes, but make sure the information you provide is complete and keep your mobile phone activated. Some Five-star hotels will ask you to come down to the lobby to pick up the therapist. It really depends.
Payment
+ How much does a massage cost?
Our cost for mobile massage for events ranges from CNY1000-2400 per hour. Massage can be increased in half an hour after the first hour, depending on the duration of an event. Taxi fare are paid by distance, it is usually about CNY100 if your hotel is city center.
+ How much is the extra taxi fare?
Taxi fare depend on how far your hotel is from the city center and can’t be set in advance. The cost for a round trip increases with distance.
For hotels in the city center, the fare is usually about 100 RMB.
For locations away from the city center:
- Waigaoqiao: about 300 RMB
- Pudong Airport: about 400 RMB
For hotels far from the city center, you may need to prepay the taxi fare and give an extra tip. Not all therapists want to travel long distances, and a 2-3 hour round trip can result in lost income.
+ What is the payment method?
Cash is recommended and accepted in multiple currencies.
Alipay and WeChat Pay are also accepted and can be linked to credit cards.
+ Do you accept cards?
We can’t accept credit cards directly, but they work via Alipay or WeChat Pay.
Tip: Alipay and WeChat Pay require identity verification (passport, Hong Kong/Macau/Taiwan pass, etc.).
Overseas credit cards may not always work with us, even if they work at hotels, due to bank or currency restrictions.
+ Can I pay by foreign currency?
Yes, You can pay RMB (CNY), USD (U.S. dollar), EUR (Euro), GBP (Great Britain Pound), HKD (Hong Kong dollar), and more.
+ How much should I tip?
Tips are always appreciated and you can negotiate with your therapist to ensure you get all the desired services.
Privacy
+ Can you protect my privacy?
We completely understand your concern on this point, and we guarantee your privacy.
You can book Massage via our book page or by phone at +86 1820 1866 065. Our open hours are 24 hours. (Online booking between 2 pm-2 am)